Last updated November 12, 2026. This policy applies to nortonwaterdamagepros.com and calls to (508) 286-8971.
Information we collect
We run a call-only business. This site has no forms, no accounts and no comment boxes, so it does not ask you to type personal details. When you call, the dispatcher may ask for your name, address and a description of the problem so a crew can be sent.
Our hosting provider and standard web tools may log technical information such as IP address, browser type and pages visited. We use that information to keep the site running and to understand general use.
Call recording
Calls to our line may be recorded for quality and training purposes. If you do not want a call recorded, tell the dispatcher at the start of the call or use email for non-urgent matters.
How we use information
Details from a call are used to dispatch a crew, to follow up on the job and to improve service. We do not use this site to collect payment details. We do not publish personal details from calls.
Sharing
Details are shared with the restoration professionals who respond to your call, because they need your address and the nature of the loss. They may also be shared where the law requires. We do not sell your information.
Cookies and third parties
The site loads fonts from Google Fonts and embeds Google Maps. Those services may set their own cookies or log requests under their own policies. We do not run advertising trackers on this site.
Your choices and contact
You can ask what we hold about you or ask us to delete a record by emailing [email protected]. We will respond as the law requires. This policy may change, and the date at the top of the page shows the latest version.