The fastest way to reach us is by phone. Call (508) 286-8971, any hour, and a dispatcher will answer. For non-urgent questions you can email [email protected].
Call for emergencies
If water is entering the house, a pipe has burst or a basement is flooding, call right away. Say what you see, how deep it is and whether the source is stopped. The dispatcher will give you safe steps and arrange a crew. Same-day response is offered when a crew is available.
Calls to our line may be recorded for quality and training purposes. Our crews follow the ANSI/IICRC S500 standard where it applies.
Our address
246 E Main St, Norton, MA 02766. Crews are dispatched from here to Norton and nearby towns. This is a business address for the dispatch line, not a showroom, so call before you visit.
Find us in Norton
The map shows our Norton address.
Before you call
Have these details ready if you can: your street address, what is wet, approximate depth, whether the water is still entering and whether electrical outlets are affected. If you can, photograph the damage first. None of this is required, and the dispatcher will ask.
For more on the first hour, read the water extraction page. For pipe failures, see burst pipe water damage.
Common questions
The line is open 24 hours a day, every day.
Call instead. Email is for non-urgent questions.
No. Calling is faster and lets the dispatcher help you right away.
It is a business address for dispatch, so call before you visit.
Your address, what is wet and whether the water has stopped.